As hard as you try to put your best foot forward, fake facebook reviews keep popping up?
They stand out like a black eye on your Facebook business page. False or fake reviews can be damaging to a business who is working to build and maintain a solid online reputation.
You have a few options.
First, ask yourself why you would want them gone? It is ok if you don’t have all stellar five-star ratings. The truth is, if all you have is perfect ratings on social media, it will look a bit suspicious.
No business is going to please 100% of the consumers they serve.
But, there are many legitimate reasons to remove the reviews from your social media Facebook business page.
Make sure you read this entire article, as it has been recently updated for 2019.
How To Report A Review On Facebook
In order to remove a review from Facebook, ensure you are using your business account. The process is very simple.
To report a review:
Go to the reviews section on your Facebook business page. It can be found on the right side of your company profile photo.
Locate the review you want to flag.
Look for the three dots in the right corner, Click it.
Then click “Report Post.”
Follow the on-screen instructions.
Will Facebook Remove a Review?
Based on Facebook guidelines aka “Community Standards”. If you have received a hate speech or a review that contains spam, they should remove it.
Your job is to contact Facebook to report inappropriate reviews. Then, it is a waiting game for Facebook to take action
Facebook only allows you to report written reviews. If you receive a low star, there is not much you can do.
Facebook more than likely will not remove legitimate feedback from unhappy customers. The standards they adhere to are for the genuinely inappropriate posts.
How to turn off reviews on facebook
People ask me all the time, how do you delete a review on facebook?
Well, you can, but there are some things you need to know. YOU can’t delete a single review; only Facebook can do that. But you can disable reviews from your business page.
The catch here is, it eliminates check-ins and the map as well. But that is not important for service area businesses like Roofers or Plumbers.
Consumers will continue to see your business listing.
Follow the instructions below on how to disable and or turn off the reviews on your Facebook page.
On your Facebook Business page click on “Settings” at the top.
On the left-hand side click “Edit Page.”
Next click on “Reviews.”
Now move the slider “Show Reviews Off” and click save changes.
Disabling will NOT cause any reviews to be deleted.
It will only hide them from your business page. If you enable again at a later date, all previous reviews will come back.
If you decide to reactivate at a later date, all it takes is going back to the settings page and moving the slider to “On.”
How To Respond To a Negative or Fake Business Review
Respond to all review, even on social media. In the case of a negative customer feedback, ask what can do to improve his or her experience to rectify the situation.
A customer may have had an unsatisfactory experience. Maybe there was miscommunication, or your company just had a bad day.
As the business owner, you should go above the call of duty when it comes to review management. Take the high-road.
My best tip is to learn from your customers. Ask what you can do to better to improve your service and offer a better customer experience.