man calling customer support

Google My Business Support Options, Phone or Twitter?

Once upon a time, you could easily find a form in the GMB dashboard, fill it out,  and call google my business.  Google has been phasing out this option throughout 2017, making it harder and harder to find.

We all know how critical your listings are for local search.

If you have issues with your listing, you know that what should be an uncomplicated process can end up being incredibly irritating and a huge time waste. Address verification issue? We have all been there.

How do I Call Google My Business Support?

To contact Google My Business, there are currently two options:

  1. Google My Business Phone Number at 1-844-491-9665 to speak with a live person.
  2. GMB Twitter at @GoogleMyBiz

 

google my business customer service number

How do you talk to a live person at Google?

Get Google to Call You
  1. Sign into your Business account.
  2. Go to the help page on the dashboard
  3. Click NEED MORE HELP top right corner.
  4. Choose what topic you need support on.
  5. Provide additional information regarding your issue or what you need to update.
  6. Select ‘Request a phone call.’
  7. Provide the requested details about your company including your address and email.
  8. Complete the  call info and select “Call Me.”

Do not Forget the Google My Business Help Section

From my experience, the Help/Support page is very extensive. You should start there. But there are just times you need to chat with a real live person.

If you find your specific problem just doesn’t seem to have a solution there, you can contact support via Phone or Twitter directly. 

Google My Business Phone Support Help Line

If you have patience,  call the support Number at 1-844-491-9665  When you call, you’ll hear an automated voice welcoming you to the GMB Set up line.  

There are no complicated menus asking you to say or input your answer.  There is just an intro and then directly to the wait line you go.

Some of the support issues the service number can assist with includes:

  • Assistance with setting up a new local account
  • verify your listing. Maybe you never received a postcard or have other verification issues.
  • Receive help for other issues you can’t find the answers in the help pages or in the dashboard.
  • Update your information.
  • Listing ownership transfers or other issues

Like any customer service number, the GMB Phone Support line will have you waiting on hold for a little while for the next representative.  This time will of course vary depending on how busy they are. 

I’ve read comments in forums that said when a person did call; they waited 30-40 minutes.  Recently, when I called support for a client of mine, I was only on hold for about 30 seconds after the automated introductory.

The representative I spoke to was very professional and helpful.  At the end of the call, I took a very short feedback survey about the call and local search.  Overall, a reasonably straightforward phone call to get the assistance you need.

Twitter Support is Now Available

click message on Twitter

To help assist people who don’t have time to sit in a waiting line on the phone, you can now go to Twitter.  The Google My Business Twitter account has been set up to provide information and updates for all things GMB. 

In addition to updates and other information, the account provides access to the service team primarily set up to help customers.

To get started, follow @GoogleMyBiz

Once you’re following them,  go to their page, you can “Tweet to” or “Message” any question you may have. 

twitter help at googlemybiz

You can also put a question in one of your Tweets with @GoogleMyBiz to mark it to their attention.

The team works M-F 8am-5pm EST.  If you’d like to know more about who will be helping you, there is even a page introducing you to the  Twitter team.

How long it takes them to get back depends on the issues of those ahead of you. From my experience, be patient and expect 24-48 hours for a reply.

Community Forums Support An Alternative Option

forum support for help

This forum is an excellent place for support

Amazingly, this forum is operated by volunteers or “Top Contributors” not employees of Google.

Want to contribute to the support community?

Top Contributors are longtime members of the community who have been handpicked by the community managers. They are recognized for offering consistent, high-quality support to other members.

This title is presented to the members who regularly go above and beyond.

To be considered a Top Contributor, you should follow these guidelines according to Google:

• Be active on consistent basis in the community

• Be courteous and patient when responding to questions

• Demonstrate a deep understanding of the business platform, like the new  Posts feature or the Google Website Builder.

• Try to help and educate other members on local search

• Regularly contribute to forum initiatives

• Provide constructive product feedback

Beware of Fraudulent Phone Calls Claiming to be Google

Occasionally GMB Phone Support does call to verify your business or confirm company details for Maps. This is mainly used as a spam prevention tool.

Unfortunately, not all phone calls claiming to be from them are.  We all know there are people out there who try to defraud unsuspecting victims any way they can, and this a prevalent tactic employed by susceptible business owners.

google my business support will not solicit you

Google will not call you and ask for money.

For your information, we included a list of things Google will not ask for or call about so you can better protect yourself from possible fraud. 

Google WILL NOT:

  • Ask for a fee for your  business listing or review removal
  • Ask for payment for rankings in  search results
  • Offer to administer your company profile online
  • Ask you for your verification code or password
  • Ask you for other sensitive information about your account
  • Contact you using a robocall

If you are in doubt about a phone call you received, use the contact information provided here to ensure you are talking to a legit representative.

This information is current as of Oct. 2017 for phone and Twitter support

As of today, these are the simplest ways to reach Google regarding your business listing. If you still need assistance, consider contacting me for SEO Consulting services. Some issues can be very complicated, and it is best to hire a professional expert.

Whether you choose to pick up a phone or send them a Tweet, you should receive the answers to your questions.

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